Shipping policy
Please consider twice before you place the order. If you want to cancel an order please do within 24 business hours BEFORE it is sent out. After it's shipped, we cannot accept the requirement of a refund, especially when lacking shipping resources.
1. Shipping Information
Listed below are currently available countries and available shipping methods and times.
For USA and Germany
| Shipping methods | Shipping Time | Costs |
| Standard Shipping | 6 - 18 Business Days | Free |
| Express Shipping | 5 - 10 Business Days | USD $18.95 |
Shipping Carriers
We work with trusted shipping carriers to ensure reliable delivery of your orders:
| Carrier | Service Type | Coverage |
|
USPS (United States Postal Service) |
Standard & Priority Mail | Nationwide, including PO Boxes |
|
UPS (United Parcel Service) |
Ground & Express Services | Nationwide |
| FedEx | Ground & Express Services | Nationwide |
| DHL | Express & Domestic Services | Major Cities & Metro Areas |
| OnTrac | Ground Delivery | Western US States |
| Amazon Logistics | Last-Mile Delivery | Select Metro Areas |
Note: The specific carrier for your order will be selected based on your location, shipping method chosen, and carrier availability to ensure the most efficient delivery.
✦ Made-to-Order Products
Some of our products are made to order and require custom production. These items are excluded from our standard shipping timeframes.
| Important Information | Details |
| Production Time | Varies depending on the product and manufacturing team workload |
| Handling Time | Begins after production is complete |
| Total Wait Time | Production time + Processing time + Shipping time |
| Estimated Timeline | Provided on the product page for each made-to-order item |
Please check the product description for specific production timeframes before ordering. If you have questions about a made-to-order item, contact us at service@diypuuzzle.com before placing your order.
✦ Oversized International Shipping
Some of our products are classified as oversized and require special international shipping arrangements. These items are excluded from our standard shipping timeframes and take longer to arrive due to overseas logistics.
| Important Information | Details |
| Delivery Time | 24-50 Business Days |
| Shipping Cost | Free — included in the order price |
| Estimated Timeline | Varies by product — check the product page for specific delivery estimates |
Please check the product description for specific shipping timeframes before ordering oversized international items.
2. Notice
- The Processing Time will be 1 - 7 business days after we receive your orders.
- Estimated Arrival Time = Processing Time + Shipping Time
- Due to customs policy, glue, battery, or pigment may not be included in the package.
- To ensure prompt delivery, we prioritize shipping from local warehouses. If you purchase multiple items, your order may be split into separate packages.
- On the rare occasion that one of our warehouses does not have sufficient stock to fulfill your entire order, the order will be split between our warehouses. Our system will default to the most efficient way to split your order.
3. Order Tracking
Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact location of your shipment, please click Track Your Order to enter your logistics number for inquiry.
When your order is shipped, there may be a delay that prevents you from viewing the logistics information immediately. Please understand.
If your order is signed for and you don't get it, please look around your door or yard, or ask your family and neighbors. If still not found, please contact us, we will do our best to help you.